Orders can be changed or canceled up to 5 days before the scheduled delivery or pickup date — this does not apply to custom orders.

After this window, your order becomes final and is no longer eligible for changes, cancellations, or refunds. At that point, Ballooned by Bri has already begun preparing your order, secured necessary inventory, and reserved your delivery or pickup time.

If you need to request a change or cancellation, please email us at info@balloonedbybri.com. All requests must be submitted via email.

A team member is available to assist during the following office hours:

Monday through Saturday 9:00am - 5:00pm
Sunday 9:00am - 3:00pm